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ARLN A139 - Flight Attendant Qualification

This course provides hands-on training to qualify as a Flight Attendant for both Commercial and Corporate structure. Instruction will follow strict FAA guidelines; indoctrination training, general emergency training, aircraft ground and differences training, including competency checks and testing. Identify flight attendant and in-flight service team qualifications and opportunities for employment including base stations, responsibilities, salary schedule, and benefits. Examine the priority of customer service and satisfaction in the airline industry. Students will study standards to current performance, public opinion, and service principles. They will investigate how airlines differentiate service to be competitive and will use their findings to develop a personal approach to customer care. This course may also be offered online. PREREQUISITE: ARLN A137. Transfer Credit: CSU.
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Recent Semesters
Spring 2021, Spring 2020, Spring 2019, Spring 2018
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