15 768 - Management of Services: Concepts, Design, and Delivery

Description
Prereq: 15.761, 15.778, or permission of instructor. Explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. Builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Credits
9
Recent Professors
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Recent Semesters
Fall 2019
Offered
MW
Avg. Sections
1