ITMM 537 - Vendor Mgmt/Service Lvl Agrmts

Description
Management of service level agreements (SLAs) at an enterprise level is presented from both a client and service provider perspective. Fundamental structure and issues of contract law are introduced and various models for management of service level agreements are presented. The role of SLAs in enterprise architecture and planning is addressed, and service level definitions, quality of service, and performance metrics are examined.
Credits
3
Attributes
Standard Tuition Rate
Recent Professors
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Recent Semesters
Fall 2019, Spring 2019, Spring 2018, Fall 2017, Spring 2017
Offered
M, Th, W
Avg. Class Size
11
Avg. Sections
3