Prepares the student for the various business-office aspects of dental practice. This course covers patient psychology, communication skills such as telephone technique and correspondence, maintenance of patient records, appointment control, recall systems, bookkeeping, filing, preparation of insurance forms, and maintaining supply inventories. Enrollment is restricted to students in the Dental Assisting Certificate program. Non-majors need permission of the Program Director. Prerequisite: DA 170, 171, 173, and 175 with grades of C or higher.