Get involved in the move from in-person to online communication. Learn what social networks are and their role in your business and personal life. Learn the top sites and how businesses are using social media for communication, customer retention, branding marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. This class is for anyone interested in social networks.