CST 2520 - Helpdesk Troubleshooting

Description
Examination of the helpdesk environment. Includes problem-solving and communication skills for providing end-user support. Topics include customer service skills, troubleshooting, and writing documentation for end-users. Prerequisites: CST 1020 and CST 1200 or permission of instructor.
Credits
3
Recent Professors
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Recent Semesters
Fall 2019
Offered
M
Avg. Sections
1