This course is an overview of the fundamental theories and principles of quality management and performance improvement in US health care organizations. The course instructs students on techniques and tools currently used by health care organizations to monitor and improve the quality of their clinical and administrative functions. The course also instructs students regarding the leadership and management approaches and skills necessary to promote a culture of quality in a health services organization. Prerequisite: HCM 2110 or permission of the instructor.
Spring 2019, Spring 2018, Spring 2017, Spring 2016